Local Government Reduces Citizen Service Time by 70% with Digital Portal
The Challenge
A local government agency needed to modernize citizen services, but paper-based processes were slow and frustrating for residents. They needed a cost-effective solution that could handle high traffic during peak times.
Our Approach
We built a citizen services portal that enables online applications, document submission, and status tracking. The platform integrates with existing government systems and provides a user-friendly interface for residents.
Designed citizen portal with intuitive interface for common government services
Built online application system that replaces paper-based forms
Developed document upload and management system for supporting documents
Created status tracking system that keeps citizens informed of application progress
Integrated with existing government databases and systems
Implemented secure authentication and data protection measures
Key Features
Online application and form submission
Document upload and management
Real-time application status tracking
Integration with government systems
Secure citizen authentication
24/7 access to government services
Impact & Results
Reduced average service time from 2 weeks to 2 days
Increased citizen satisfaction scores by 45%
Reduced administrative workload by 50% through automation
Enabled 24/7 access to government services
Handled 10x more service requests with same staff size
Technologies & Capabilities
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Capabilities
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